Internet made easy

Supporting Our Customers

Frequently Asked Questions for

Our Customer Service and Technical Support teams have compiled a list of the most common queries and questions they have answered to help you receive a great, trouble-free Internet connection. We are confident that most of your queries would have been covered here so please try to find the solution to your problem by browsing our frequently asked questions before contacting either our Customer Services or Technical Support teams, it could save you both time and money.

General         Broadband        Pay As You Go

Q. What will I need to get online with Fast4?
A. In order to use the Fast4 broadband service you will need a standard BT telephone line. If you do not currently have broadband then this will be activated upon completion of your sign up. In addition to this you will need an ADSL Modem or Router.
Q. What is the cost to use the Fast4 service?
A. The cost of the Fast4 service starts at just 10.99 per month with FREE activation and FREE migration from your current supplier. Other offers may apply - please check the Fast4 website for details of current offers.
Q. Is my bandwidth limit fixed or can I go over it?
A. The broadband service that we supply is completely unlimited with no restrictions. A fair usage policy applies but this is very unlikely to affect the majority of customers.
Q. Am I tied into a specific length of contract?
A. All broadband accounts carry a twelve month minimum contract. If you cancel or move your service within the first twelve months then an early termination fee will apply.
Q. How do I set up my computer to connect to the Fast4 Broadband Service?
A. In order to connect to the broadband service you will first need confirmation that your line has been activated for broadband. Once this is done you will need to install your hardware and set up your username and password. This will allow you access to the broadband service.
Q. What is the contention ratio on the Broadband service?
A. The contention ratio for Broadband is a standard ratio set at the local exchange, this is 50:1. It does not mean that only one in fifty will be able to connect but the bandwidth at the exchange will be shared between fifty if all are downloading at the same time.
Q. Can you supply me with a MAC (Migration Authority Code) if I need one?
A. Yes MAC's are supplied to all our users if and when they request one. We will supply your MAC with 5 working days of the request however it is usually possible to supply your MAC the same day.

There are two ways of obtaining a MAC code from us, you may use your My Account area for time and convenience, this is a fully automated way of obtaining your code.

Alternatively write to us at our postal address and we will issue your MAC upon receipt.

Please note that you may still be liable for any charges on your account at that time but this will not stop any MAC being issued.
Q. Can I terminate my Broadband service with you?
A. If you intend to cease the broadband service on your line then a cease charge will be applied to your account. This charge is applied because an engineer must visit your local exchange to disconnect the service.

There are no charges for migrating your service to a new provider. We would therefore recommend that you obtain a MAC for your service and migrate your service to a new provider.